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Revised: January 01, 2021
You have 30 days from the delivery date of your order to return any unopened product. Please contact customer service at firstname.lastname@example.org with your order number (5SN#####) and Full Name prior to sending any product back for a return, replacement, or exchange. Failure to do so may delay your refund. Once the return is acknowledged by our customer service team, you will be responsible for sending the product back to us.
Returns can be sent to the following address:
5 Star Nutrition
ATTN: Customer Service - Returns
8500 Shoal Creek Blvd. Bldg. 4, Suite 150 Austin, TX 78757
*5 Star Nutrition Customer Service can provide a return label to facilitate the return process. A fee for the amount of the shipping cost will then be deducted from the final refund amount.
Once a return is received and approved, a refund will be applied to the method of payment used to purchase the original product. Please allow 3-5 business days for your bank to process any refunds. The refund issued will be for the price of the product only and will not include any shipping fees charged for the original delivery.
If an order you receive is damaged during shipment, is not what you ordered, or is missing product, we will send a replacement immediately. In this situation, you may be asked for further documentation prior to your replacement being sent out.
Please note that refunds or replacements will only be issued for unopened products that were purchased directly through the official 5 Star Nutrition website. At this time we are unable to accept returns for purchases made directly from our brick and mortar retail locations as well as other third-party retailers.
Products that do not meet the above criteria will not be considered for return.
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